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Tech Mahindra Pvt Ltd

https://techmahindra.com


IT Service Desk Executive

Others

Full Time


College Graduates
Students in their final year of college
Students in any year of college

Chennai

3 - 4.25 Lakhs per Annum


Acting as a single point of contact for phone calls,emails,chat and self-service tickets from staff regarding IT issues and queries. Receiving, logging and managing calls from internal staff via telephone and email 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops & PCs Analyzes problems (both technical and operational) and arrive at permanent solutions. Escalate unresolved calls to the infrastructure support team. Log all calls in the Service Desk Call Logging system service Now. To maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner. Assists in the support of administrative computer-based applications. Only Male candidate Strong communication skills Any graduation 0.7 to 4 years of relevant experience( Technical support/ IT Help Desk/ IT Service Desk) Available to join in 30 days Willing for rotational shift Suitable candidate kinldy send resume. Education- UG: Any Graduate - Any Specialization

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College Graduates
Students in their final year of college
Students in any year of college

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