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unit-9-governance-in-india---issues-and-challenges

Unit-9 Governance in India - Issues and Challenges

In this unit, we shall familiarize ourselves with the concepts of state, government, Governance in India - administration and governance.

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What are citizens' charters? 

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Learning Pundits Content Team

Written on Apr 16, 2019 5:21:30 PM

  • Generally people are unaware of the various types of services, procedures, mechanisms of lodging complaints and grievances if they are not satisfied with the services and so on. To facilitate this, the government has introduced the concept of citizens' charters.
  • These are statements that provide information to the public on various aspects useful to them pertaining to the concerned such as the objectives, its functions and the procedures of accessing the services etc.
  • This exercise enables citizens make use of services provided by these agencies with ease and convenience